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d.innerHTML = d.innerHTML + '<a class=\"download_word download_word_lb\" href=\"javascript:;\" id=\"vipdown\" onclick=\"showpay(2)\"><div class=\"download_card\"><div class=\"card_nr card_nr_lb\"><h4 class=\"card_bt\">客服应具备的基本素质</h4><div class=\"download_card_msg\">客服应该具备什么样的素质呢？客服工作是一个很大的话题，单说一方面未免有失偏颇，但要各个方面都展开来说，又未免太泛，今天小编整理了客服应具备的基本素质供大家参考，。下面小编给大家分享客服应具备的基本素质，希望能帮助到大家。 客服应具备的基本素质文档下载网址链接：</div></div><div class=\"download_card_btn download_card_btn_lb\"><div class=\"content_box_tj\"><span>推荐度：</span><img src=\"/skin/zhann/images/icon_star.png\" alt=\"\">	<img src=\"/skin/zhann/images/icon_star.png\" alt=\"\">	<img src=\"/skin/zhann/images/icon_star.png\" alt=\"\">	<img src=\"/skin/zhann/images/icon_star.png\" alt=\"\"></div><div class=\"downlod_btn_right demo_tc downlod_btn_right_lb\"><em class=\"downlod_icon\"></em>点击下载文档<span>文档为doc格式</span></div> </div></div></a>';
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